Answers Before You Enter
The FAQ is arranged around the moments that commonly slow down account access: confirming your phone number, locating a wallet status, finding the cashier path and returning to the lobby after login. We explain what appears on mobile and desktop without sending you through unrelated pages. If a DANA, OVO, GoPay or QRIS status needs checking, start with the receipt and the
status shown in your account. For Indonesian access, the relevant answer depends on local law.
- DANA
- OVO
- GoPay
- QRIS